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SR Group Debt Management Pty Ltd

Dispute resolution

The SR Group team are committed to delivering the highest quality of service. Our clients are victims of financial malpractice or find themselves in financial hardship, our role is to seek compensation or lessen the burden of debt.

We deal with complex issues and our trained staff are highly qualified and experienced. We offer a fee for service and are bound by our Client Service Agreement. If for any reason, you are not satisfied with our performance we have an internal dispute resolution process that will assess your complaint and, if necessary, apply remedial action.
Dispute resolution policy
SR Group Debt Management Pty Ltd is a member of AFCA and holds a current Australian Credit License for debt management. If your complaint relates to the services provided by SR Group Debt Management and you are not satisfied with the outcome of our internal dispute resolution process you may wish to lodge a complaint with AFCA.
SR Group Debt Management Pty Ltd 
ACL No: 531501 
AFCA Membership No: 82991

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​If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Telephone: 1800 931 678 (free call)

Email: info@afca.org.au

In writing to Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture.
​We pay our respects to Elders past, present and emerging.
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​SR Group Holdings Pty Ltd.
  • Home
  • About Us
  • Services
    • Advisory
    • SR Group Debt Management
    • Advocacy
    • Brokers, Accountants & Solicitors
  • Resources
  • News
  • Contact us
    • Contact our team
    • SRG Dispute Resolution