SR GROUP
  • Home
  • About Us
  • Services
    • Advisory
    • SR Group Debt Management
    • Advocacy
    • Brokers, Accountants & Solicitors
  • Resources
  • News
  • Contact us
    • Contact our team
    • SRG Dispute Resolution
TO DISCUSS YOUR SITUATION GET IN TOUCH WITH US
Or speak to our expert team on (02) 8304 9300 

ADVOCACY CASE STUDIES

Investment Issue

Our client was a user of a trading platform that allows for Contract for Difference (CFD) trading. He had many short positions in the Dow Jones Industrial Average (DJI) as he believed the US market would fall following the election of Donald Trump in 2016. On 6 February 2018 the DJI fell heavily and our client seeked to benefit from closing many of his short positions. However, the CFD provider’s app and webpage did not allow for him to close these positions. Eventually, after about seven minutes the app worked and he closed his short positions, but at a higher price. The CFD provider argued that he should have called the trading desk since the app and webpage were not operating properly.
Actions Taken to Assist & Result Achieved
We wrote many submissions to AFCA, arguing that the CFD provider was at fault for not allowing our client to close his positions online. The CFD provider was ordered to pay compensation of $22,086 for not providing the best service it could. ​


Privacy Policy
Terms and Conditions
Resources
Contact Us
Complaints
We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture.
​We pay our respects to Elders past, present and emerging.
​
All contents of this website © COPYRIGHT 2021
​SR Group Holdings Pty Ltd.
  • Home
  • About Us
  • Services
    • Advisory
    • SR Group Debt Management
    • Advocacy
    • Brokers, Accountants & Solicitors
  • Resources
  • News
  • Contact us
    • Contact our team
    • SRG Dispute Resolution