Our client was recommended a strategy by her financial advisor to refinance her home and obtain additional funds to invest for the future. The financial firm issued our client with new loans comprising a home loan and multiple investment loans. Our client alleged that the loan repayments were beyond her means and that the financial firm did not fulfil its obligations when assessing the borrower’s ability to service the loans.
Actions Taken to Assist & Result Achieved
We investigated the loans' serviceability and found our client had not been able to service the loans on her income capacity. We compiled a detailed submission to AFCA in regard to these claims. AFCA reviewed the submission and decided the financial firm were required to pay compensation for the interest accumulated on the home loan since 2008—resulting in a fair and successful outcome for our client.
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